Complaints Process
Where possible, our underwriters will endeavour to resolve any complaint to your satisfaction informally. In the regrettable circumstance that you wish to make a formal complaint about any aspect of Cede Underwriting’s services, please contact:
Andrew Herbert
Cede Underwriting
- 3rd Floor,
- 9 St Clare Street, London EC3A 7AR
- Mobile +44 (0)7768 320 808
- Telephone +44 (0)20 7954 4337
- Facsimile +44 (0)20 7702 4376
- E-mail andrew.herbert@mga-capital.com
As we are regulated by the Financial Services Authority (FSA) we will deal with your complaint in accordance with its rules.
If your complaint is about a policy where cover is provided by Cede Underwriting and you are unhappy about the way we deal with/respond to your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS) to review the outcome of our investigation.
Referring your complaint to the Financial Ombudsman Service does not affect your legal rights.